Customer Support

For PRODUCT SUPPORT, RETURNS and WARRANTY CLAIMS please contact us here.

If you need to get in touch with our Customer Support team, simply click the button below to submit a ticket. One of our friendly team members will get back to you as soon as possible to assist you. Alternatively, you can also submit a support ticket by clicking on the NEED SUPPORT tab located at the bottom right-hand corner of this page.

Submit A Ticket

Check out our helpful articles and troubleshooting guides

 

Returns, Warranty & Refunds

How do I return an item?

How long do I have to request a return?

How do I submit a warranty claim?

 

GenTrax Generators Troubleshooting Guide

Is your generator's engine not starting?

Constant starting then stopping

 

Solar Panel Troubleshooting Guide

Troubleshooting Solar Panels

How do I get an optimum charge for my solar panel?